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Draft updated: 8 September 2026. Confirm with the company’s legal/privacy adviser before publication.
1. Who we are
Ponderosa Pine Trading 37 (Pty) Ltd, registration number 2019/542296/07, trading as Die Pale Depot, is responsible for personal information processed through this website. Our physical address is 19 Cabernet Street, Saxenburg Park 1, Blackheath, Kuils River, 7580, Western Cape, South Africa. Privacy enquiries may be sent to admin@diepaledepot.co.za.
2. Information we collect
Depending on how you use the website, we may collect your name, company, email address, telephone number, customer type, product and project requirements, delivery address, postcode, access/offloading information, required date, attached RFQ/specification documents, quote or order correspondence, payment and transaction references, and technical website data such as IP address, device/browser information and cookie identifiers.
3. Why we use it
We use information to respond to enquiries; prepare, administer and follow up quotations; process and fulfil approved orders; arrange collection or delivery; manage accounts and payments; maintain business, tax and legal records; prevent fraud and abuse; secure and improve the website; and comply with legal obligations.
4. Legal basis and choice
We process information where necessary to take steps at your request, perform or administer a contract, comply with law, protect legitimate business or security interests, or where valid consent applies. Marketing consent is separate and is not pre-selected. You may object to or withdraw consent-based marketing using the details in the message or by contacting us.
5. Sharing and service providers
We do not sell personal information. We may share only what is reasonably necessary with authorised staff and service providers supporting website hosting, email, IT/security, analytics or cookies, payment processing, accounting, transport/delivery, professional advice and legal compliance. Providers must process information for the authorised purpose and apply appropriate safeguards.
6. Payments
If online card payments are enabled in a later phase, payment details will be handled through the selected payment provider, such as Yoco, under that provider’s terms and privacy practices. Die Pale Depot should not store full card details on this website.
7. Cookies and analytics
The site may use essential cookies required for security and operation. Optional analytics or marketing technologies should load only in accordance with the site’s cookie choices and actual configuration. See the Cookie Policy.
8. Security
We apply reasonable technical and organisational measures intended to protect personal information, including access controls, maintained software, encrypted website connections, spam protection, backups and appropriate service-provider controls. No internet transmission or storage system is completely secure.
9. Retention
We keep personal information only for as long as reasonably required for the stated purpose, customer relationship, dispute handling, fraud prevention, and applicable tax, accounting or legal obligations. Information no longer required is deleted, destroyed or de-identified where appropriate.
10. Your rights
Subject to applicable law, you may ask whether we hold your personal information; request access or correction; object to certain processing; ask for deletion where legally available; or complain about our processing. We may need to verify your identity and may retain information where law permits or requires it.
11. Cross-border processing
Some service providers may process or store information outside South Africa. Where this occurs, we take reasonable steps to use providers and arrangements offering appropriate protection as required by applicable law.
12. Contact and complaints
Contact admin@diepaledepot.co.za or call 021 905 7054. You may also contact South Africa’s Information Regulator using the current details published on its official website.
13. Updates
We may update this policy when services, providers or legal requirements change. The revised date will be shown at the top of the page.
